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Field Technical Support Associate 3

Field Technical Support Associate 3

3 - 7 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

it infrastructure customer satisfaction troubleshooting proactive monitoring issue prevention

Work Mode

On-site

Job Type

Full Time

Job Description

As a Post-Sales Software Services Specialist, you will be responsible for delivering personalized services to local accounts, addressing a variety of inquiries, and leveraging proactive monitoring techniques to prevent issues. Your primary focus will be on ensuring high customer satisfaction by promptly addressing requirements and resolving any issues that may arise. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of customer queries in a timely manner - Utilize proactive monitoring to prevent potential issues - Troubleshoot IT infrastructure problems effectively - Adhere to established standards and protocols - Support operational plans to meet customer needs - Perform assigned tasks under supervision Qualifications Required: - Strong communication and customer service skills - Proficiency in IT troubleshooting and issue resolution - Ability to work effectively under supervision - Willingness to adhere to standards and protocols - Prior experience in post-sales software services is preferred Please note that this job description provides a general overview of the role's responsibilities and is not intended to be an exhaustive list of duties. Additional functions may be assigned as needed by management.,

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Field Technical Support Associate 3