Field Service Supervisor (AGL)

Job Description

Role & responsibilities Providing service support for complex AGL Systems. • Lead and manage a team, providing guidance, support, and performance feedback to ensure high productivity and engagement. • Manage day-to-day operation and allocate resources effectively. • Ensure all work is performed in compliances with regulatory guidelines. • Address and resolve employee, customer or operational issues in timely and effective manner. • Identify skill gap and create development plans for team members. • Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) • To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC • Handling a team of Service Engineers on HAIL/ Subcontract payroll. Preferred candidate profile Technical skills: Required AGL Field and CMS Systems. Desired – CAT III AGL System,. • Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working.