Field Service Engineer

Job Description

Key missions of the position: We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of mechanical, electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems. Roles and responsibility are as below: Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock. Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the Mechanical, electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines. Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed. Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager. NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team. Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued. Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organizations strict safety, quality, and compliance standards.