Field Service Engineer LCMS

Responsibilities of this position include but are not limited to;

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers to central Location- Hyderabad and Vizag
• To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products
• Leads projects requiring coordination with other functions & customers
• Deliver customer education courses on-site as well at COE labs
• Cost & time effective application method deployment on Agilent instruments
• Promptly troubleshoot method/technology transfers issues from one instrument to another.
• Respond promptly to related customer queries & help in prompt resolution of customer escalations
• Training of internal & external team and provide technical support.
• To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
• Holds product seminars for customers, prospects, and employees
• To co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted
• Must be willing to travel extensively.