Field Service Engineer

Role & responsibilities

Hardware Design and Implementation:

• Implementing AV and VC, video conferencing systems, selecting hardware components, and configuring systems for optimal performance.

Troubleshooting and Maintenance:

• Diagnosing and resolving hardware issues, maintaining systems, and ensuring smooth operation during video conferences.

Testing and Validation:

• Conducting thorough testing of hardware and software components to ensure functionality and reliability.

Collaboration:

• Collaborating with software engineers, network engineers, and other stakeholders to integrate hardware components and ensure seamless connectivity.

Documentation:

• Maintaining detailed documentation of hardware configurations, troubleshooting procedures.
• Ability to diagnose and resolve hardware issues efficiently.
• Strong communication skills to collaborate effectively with cross-functional teams.
• Complete knowledge of Desk Top (hardware & OS)
• Basic Knowledge on Networking, like configuring device in NW.
• Collaborate with technical support teams to address any installation or configuration concerns.

Compliance and Reporting:

• Maintain proper documentation and records related to shipments and deliveries.
• Generate reports on logistics performance metrics.

Preferred candidate profile

• Diploma / Degree in Electronics/Computer Science/Tele Communication.
• 0 or 1 years of proven Field Work experience.
• Excellent written and verbal communication to effectively interact with clients, vendors, and internal teams.
• Problem Solving Skills
• Strong attention to detail and organizational skills
• Sense of urgency
• Customer Focus