Field Service Eng.

Job Overview:

• A person who will be responsible for managing new projects, service and maintenance management, Handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management.
• The successful candidate will work closely with the team to ensure customer satisfaction and timely project completion.

Roles & Responsibilities

• Leads on-site service activities, including installations, commissioning, complex repairs, and AMC execution.
• Acts as a key link between customer support and field technicians.

Requirement Skills

• Conduct site assessments, installations, and commissioning for customer projects.
• Handle AMC maintenance schedules, complex repairs, and system troubleshooting on-site.
• Manage customer training during handovers and ensure systems are fully operational.
• Prepare service reports, including site observations and recommendations.
• Collaborate with service managers on performance tracking and resource planning.
• Provide feedback for process improvements and SOP revisions.
• Assist in customer feedback analysis and participate in service quality reviews.

Job Type: Full-time

Pay: ₹21,000.00 - ₹26,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment

Schedule:

• Fixed shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• project and service management: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person