FCS Training Analyst

The role holder will be responsible for the planning, preparation and delivery of all training delivered within Group Financial Crime Operations. Leading with all internal and external inductions and the support in overseeing of associated accreditations and route to competency journeys. They will play a key role in supporting the operation with their short and long term training requirements, this will include creating new training where required and adapting current training in line with changes to policy and / or procedures as well as training in response to change using various delivery methods. They will be required to analyse trends across the operation to ascertain knowledge gaps and generate training in line with this. Finally, the role holder will also play a key role in developing our online Central Learning Portal utilising digital content to develop knowledge across all of GFCO and ensure there is a flexible approach taken to learning and development.

Key critical skills required for this role include:

• Strong personal administration and technical skills. Able to organise themselves and their work and bring structure to unstructured situations.

• Have experience of delivering training, preferably within a financial crime or highly regulated business environment.

• Will be, or have the ability to be, a subject matter expert in financial crime and to have or build a strong understanding of financial crime and policies (Transaction Monitoring, Sanctions, Screening, PEP/HR and Financial Crime Exits).

• Be a motivated, high-performing individual with proven experience of working at one with other colleagues, to achieve and often beat their objectives and assist others in doing so.

• To have, or the ability to develop, an excellent understanding of relevant systems.

• Strong PowerPoint, Word and Excel skills to aid with the delivery of training, evidencing and tracking of performance.

• Experience in managing stakeholders and the ability to communicate confidently both written and verbally across multiple stakeholder groups.

• A good understanding of financial crime operations, in addition to evaluating effectiveness of training while utilising metrics and business results to drive turnaround.

• Able to cope and thrive in a high pressure and rapidly changing environment. Willing and able to roll sleeves up and deliver what is required to meet the team needs.

• Strong experience in the training cycle, including training needs analysis, training design and delivery across a multi-site, and preferably a multi-cultural, organisation.

• Good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures.

• Experience with using digital platforms to create online, interactive training materials.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital technology, as well as job-specific technical skills.

This role is based out of Chennai.

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives.

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.