Fashion Support & Styling Executive

About Us:
Chidiyaa Crafts is a sustainable fashion brand dedicated to creating timeless, hand-crafted apparel with love and tradition. We are looking for a passionate and customer-friendly Fashion Consultant to join our team and be the voice of our brand across multiple communication channels.

Key Responsibilities:

• Handle customer queries via Email, WhatsApp, and Phone calls with professionalism and empathy.
• Provide fashion consultation by suggesting products, styling tips, and size guidance.
• Assist customers with order updates, exchanges, returns, and complaints resolution.
• Maintain a positive customer experience by offering quick and clear communication.
• Coordinate with internal teams (operations, design, marketing) for smooth resolution of customer concerns.
• Keep records of customer interactions and feedback to improve service.
• Build long-term relationships with customers, ensuring high retention and repeat sales.

Requirements:

• Previous experience in customer service / client relations, preferably in fashion or retail.
• Strong knowledge of fashion trends, fabrics, and styling.
• Excellent communication skills in English and Hindi (written & spoken).
• Proficiency in using WhatsApp Business, Email tools, and basic Excel
• Ability to multitask and manage customer interactions across platforms.
• A friendly, patient, and problem-solving attitude.

Good to Have:

• Prior experience working with a fashion or lifestyle brand.
• Interest in sustainable and handcrafted fashion.

Perks & Benefits:

• Employee discounts on our collections.
• Opportunity to grow within a fast-scaling fashion brand.
• Creative and supportive work culture.

Job Type: Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person