3 Facility Director Jobs

Narayana Hrudayalaya Hospital Group, India's leading healthcare provider, invites dynamic and passionate professionals to join the group. We invite applications for the following position: Position: Business Lead (P&L Head)/ Operations Lead-Medical & Non-Medical Operations Qualification: - MBBS/ BDS/ MHA/ MBA- (Hospital Administration) Location- Across India Professionals with 12 to 18 years of relevant work experience as business head in medical and non-medical operations (P&L management) would be preferred. Interested professionals can contact Raghavendra and forward updated resume to raghavendra.h01@narayanahealth.org Thanks & Regards Raghavendra +919513314873

A Facility Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs). Strategic Planning and Execution: Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals. Conducting market analysis to identify growth opportunities and competitive advantages. Setting performance benchmarks and KPIs for the zone and monitoring progress. Profit Centre Management Profit Margin: Profit margin for each profit centre. Revenue Growth: Revenue growth for each profit centre. Cost Control: Cost control measures implemented for each profit centre. Doctor Recruitment and Engagement Doctor Recruitment: Number of new doctors recruited. Doctor Retention: Doctor retention rate. Doctor Satisfaction: Doctor satisfaction scores. Doctor Productivity: Doctor productivity metrics (e.g., patient volume, revenue generated). Business Development: Identifying and developing new business opportunities within the zone. Building relationships with key stakeholders, including doctors, payers, and community leaders. Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical speciality and addition of the new clinical speciality for a sustainable business growth. Representing the hospital in the local community. Operational Excellence: Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business. Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies. Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure. Implementing process improvements and streamlining operations to enhance efficiency and productivity. Managing the facility's infrastructure, maintenance, and upkeep. Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization. Doctor recruitment, engagement and retention. Financial Management: Developing and managing the zonal budget. Monitoring revenue and expenditure to ensure financial viability. Identifying cost-saving opportunities and implementing them effectively. Analyzing financial performance and providing regular reports to the management. Quality Assurance and Patient Safety: Implementing and maintaining quality standards and patient safety protocols. Conducting regular audits and inspections to ensure compliance. Analyzing patient feedback and implementing corrective actions. Regulatory Compliance: Ensuring adherence to all applicable laws, regulations, and accreditations. Managing relationships with regulatory bodies. Conducting regular compliance audits and risk assessments. Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities. Human Resources Management: Overseeing recruitment, training, and development of staff across the zone. Building and leading high-performing teams. Ensuring employee engagement and satisfaction. Handling employee relations and resolving conflicts.

Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines. Overall control and monitoring of the Hospital. Responsible for customer care, Security, Housekeeping, Logistics, Personnel & Equipment. Management of Corporate patients. To serve as a Key resource for the Organization in terms of Planning, Overseeing, Coordination and providing inputs. Liaisoning with local Bodies, Government officials. Responsible for all Statutory & regulatory compliance related matters. Responsible for Hospital related agreements like Business, Service and Facility. To interact and maintain cordial relations with all the consultant doctors / clinicians, referral doctors in increasing the business. Obtain feedback on monthly basis, submit to the management & take corrective actions in improving the satisfaction levels of the doctors. Co-ordinate with all the other department people like Finance, HR, Marketing, service and other technical people and ensure a smooth functioning of the Hospital.. Structure the strategies / policies w.r.t. Operations & maintenance, obtain approvals and implement them. To ensure the correctness of the Billing process. To identify, check and arrest the loose ends in every system and process on continuous basis. Ensure the highest productivity from the employees, train, develop and retain the team members. To initiate cost reduction processes by planning cost control measures in material, services and by multi skilling w.r.t. manpower. Ensure certifications / renewals are on time and in place. To obtain feedback from the customers and ensure the corrective steps. Prepare Job descriptions, allocate / distribute the work, monitor the work schedules among the team. Evaluate the performance of the team members / train & develop for future needs. To ensure proper handling and disposal of medical wastages and garbage. Responsible for budget and budgetary controls. constant touch with vendors, contractors, consultants, suppliers, out sourced agencies, patients, visitors, external service /maintenance agencies, regulatory bodies and government officials. Ensure optimum operational efficiency of centre by coordinating with various functional leaders to achieve target Operational issues pertaining to centre in line with organizational objectives To ensure all Statutory Compliance Ensures adherence to quality standards in the centre operations Implementation of Clinical and administrative protocols & procedures Provide prompt, courteous, efficient and personalized service to all stakeholders Ensuring that all clinical as well as non clinical processes and protocols are adhered to Monitor the key performance indicators of the centre and initiate corrective action, whenever necessary. To co-ordinate internal project work, plan timelines and adhere with the same in co-ordination with Project team.