Expert ServiceNow Administrator

Role Overview: Ensono is seeking a highly skilled and experienced Senior ServiceNow Platform Administrator to join the IT team. As a Senior ServiceNow Platform Administrator, you will be responsible for the administration, configuration, maintenance, and continuous improvement of the ServiceNow platform. Your role will involve serving as a subject matter expert to ensure platform stability, performance, and alignment with business objectives. Collaboration with cross-functional teams to deliver solutions that drive operational efficiency and support digital transformation initiatives will be a key aspect of this role. Key Responsibilities: - Platform Administration: - Oversee day-to-day administration, health, and performance of the ServiceNow platform. - Manage user accounts, roles, groups, and permissions. - Monitor system performance, troubleshoot issues, and implement corrective actions. - Configuration & Customization: - Configure and maintain ServiceNow modules (TPSM/CSM/ITSM, ITOM, SAM). - Develop and maintain business rules, UI policies, workflows, and data policies. - Upgrades & Patching: - Plan, coordinate, and execute platform upgrades and patches. - Conduct impact analysis and regression testing to ensure platform stability post-upgrade. - Governance & Best Practices: - Establish and enforce ServiceNow platform governance, standards, and best practices. - Maintain documentation for configurations, customizations, and processes. - Collaboration & Support: - Work closely with process owners, developers, and business stakeholders to gather requirements and deliver solutions. - Provide advanced technical support and guidance to junior administrators and end-users. - Participate in on-call rotation and incident response as needed. - Continuous Improvement: - Identify opportunities to optimize and automate processes within ServiceNow. - Stay current with ServiceNow releases, features, and industry trends. Qualifications: - Education: - Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). - Experience: - 10+ years of hands-on experience administering and configuring ServiceNow in a large enterprise environment. - Proven experience with multiple ServiceNow modules (e.g., ITSM, ITOM, CSM). - Experience with ServiceNow configuration and integrations. - Certifications: - ServiceNow Certified System Administrator (required). - ServiceNow Certified Implementation Specialist (preferred). - ITIL Foundation certification (preferred). - Skills: - Deep understanding of ServiceNow architecture, data model, and security model. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. (Note: No additional details of the company were present in the provided job description),