Experienced Female Call Centre Executive – Bilingual (English & Malayalam)

Job Summary:

We are seeking a proactive and experienced Female Call Centre Executive with excellent communication skills in both English and Malayalam. The ideal candidate will be responsible for handling inbound and outbound customer calls, assisting users with booking-related queries, explaining software features, and ensuring a seamless user experience for our booking application platform.

Key Responsibilities:

• Handle customer calls (incoming & outgoing) regarding booking inquiries, software usage, and general support.
• Provide clear and accurate information in Malayalam and English, both verbal and written.
• Guide customers through the features and usage of the booking application software.
• Assist users with troubleshooting and escalate technical issues to the relevant team if required.
• Follow up on customer concerns until full resolution is achieved.
• Maintain records of customer interactions, issues, and resolutions using CRM tools.
• Collect feedback and communicate user insights to the product or support team.
• Meet daily/weekly call targets and service levels.
• Build and maintain positive relationships with clients to ensure satisfaction and retention.

Requirements:

• Minimum 2 years of experience in a call centre or software customer support role.
• Fluency in Malayalam and English (spoken and written) is mandatory.
• Strong interpersonal, problem-solving, and communication skills.
• Good understanding of mobile apps, booking systems, or customer-facing software platforms.
• Familiarity with CRM tools and call logging systems is an advantage.
• Ability to work independently and in a team environment.
• Comfortable with using computers, internet-based tools, and multitasking.

Preferred Skills:

• Experience in booking platforms, or hospitality-related software support.
• Ability to explain software features to non-technical users.
• Patience and empathy while dealing with customers of varied backgrounds.

Benefits:

• Competitive salary and incentive structure
• Opportunity to work with a fast-growing tech platform
• Training and upskilling opportunities
• Friendly and supportive team culture

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9656262138