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JPMorgan Chase Bank
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Experience Research Senior Associate

Experience Research Senior Associate

JPMorgan Chase Bank

1 - 6 years

10 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

qualitative research data analysis wealth management quantitative research finance banking agile research user experience design

Work Mode

Work from Office

Job Type

Full Time

Job Description

We have an exciting opportunity for you to shape the future of Wealth Management experiences at JPMorgan Chase.

As an Experience Research Senior Associate in the Wealth Management Experience Research team, you will leverage advanced research methods to identify customer needs and translate them into actionable insights. You will collaborate with cross-functional teams to inform the design and strategy of our Wealth offerings, directly impacting user experience and business outcomes.

Job responsibilities

Conduct research studies using advanced qualitative and quantitative methods to gather customer insights
Analyze and interpret data to identify patterns and provide actionable recommendations for user experience design
Collaborate with cross-functional teams to integrate user insights into product development
Contribute to the creation and refinement of experience research strategies aligned with business goals
Stay current with industry trends and incorporate relevant knowledge into team insights
Synthesize qualitative findings into clear, actionable feedback for design and product teams

Required qualifications, capabilities and skills

Three years of experience or equivalent expertise in user experience research using advanced research methods
Demonstrated proficiency in qualitative research methods, interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices
Advanced understanding of current research methodologies and their application to experience design
Ability to break down business or design problems into iterative studies and collaborate with designers
Strong communication skills to clearly articulate research findings and design decisions
Ability to work independently and remotely on team projects

Preferred qualifications, capabilities and skills

Ability to work in a fast-paced and agile environment
Experience conducting cadence-based evaluative research
Experience in wealth management, investments, banking, or other ficial domains
Basic quantitative research skills

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JPMorgan Chase Bank

Financial Services

New York

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Experience Research Senior Associate