RESPONSIBILITIES
- Providing Technical support to SIs, Channel partners and End Customer
- Should be able handle critical issues effectively & timely
- Communicate with Development Team for product-related issues
- Provide on-site (If requi.) and off-site assistance to system integrator for system commissioning and deployment
- Open to travel as & when requi. (May not be frequent)
- Should have capability to conduct training for internal sales Team as well as partners
- Performing Beta tests & functionality tests of new products
- Support in Preparing the documentation, knowledge Articles for new products
- Should be able to troubleshoot product issues & drive till closure
- Work with back end & engineering team for product related support and issues
- Should be able to communicate in English & Hindi
- Build the right processes and tools to deliver on-time, high-quality support to sales and customers
Requirements
QUALIFICATIONS
- Bachelor's Degree in Electronics & Communication or Electronics Engineering
- Minimum of 5+ years experience in technical support (L1 & L2), installation and commissioning of CCTV systems, VMS, Access Control systems, IOT products.
- Must understand basic networking and configuration of Microsoft Server Operating Systems and Cloud-based applications
- Strong Communication & Troubleshooting Skills
- CCNA, API understanding, SQL Certification is a plus
- Decisive and action-oriented, with strong interpersonal skills
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.
