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Jobs

Executives

EXL Services

0 - 5 years

0 Lacs

Pune, Maharashtra

Posted:19 hours ago| Platform: SimplyHired logo

Apply

Skills Required

English Bachelor's degree Communication skills Negotiation

Work Mode

On-site

Job Type

Job Description

Executives

EXL/E/1412767

Insurance Property & CasualtiesPune

Posted On

04 Jul 2025

End Date

18 Aug 2025

Required Experience

0 - 5 Years

Basic Section

Number Of Positions

Band

Band Name

Executives

Cost Code

D014416

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

350000.0000 - 550000.0000

Complexity Level

Voice CEF B2 (Complexity Level 3)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Voice

SBU

Operations

Country

India

City

Pune

Center

IN Pune C4

Skills

Skill

COMMUNICATION AND INTERPERSONAL SKILLS

NEGOTIATION SKILLS

LEARNING

Minimum Qualification

UNDER GRADUATE

GRADUATE

Certification

No data available

Job Description

Essential Functions

Ensure that calls are handled as per standard and defined procedures

Ensure that assigned customer satisfaction, lead generation and efficiency goals are met

Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters

Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner

Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty

Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service

Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer

Effective negotiation skills with service providers to secure service for the customers

Comply with company policies and procedures

Any other essential function that may occur from time to time as directed by the supervisor

Voice and Conversation Capabilities

Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation

Ability to negotiate with service providers on ETAs / rates /

Ability to understand and comprehend the caller

Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer

Adjust tone, pace and language to better support and understand the customer

Communicate with next level of support in a constructive manner to achieve great outcomes

Workflow

Workflow Type

Voice

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