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0 years

0 Lacs

Gurgaon Haryana India

Posted:13 hours ago| Platform: Linkedin logo

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Skills Required

risk transactions service strategy

Work Mode

On-site

Job Type

Full Time

Job Description

Monitors numerous real-time queues and reviews high-risk gift card transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision. May Interact with other Risk teams on developing fraud prevention strategy and process Show more Show less

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EXL
EXL
www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1230 Jobs

    Key People

  • Rohit Kapoor

    Vice Chairman & CEO

  • Jasvinder Singh

    President

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