Executives

Basic Function Good understanding of accounts receivable processes Ensuring all queries are resolved in an efficient manner Complete month end reporting responsibilities Familiarity with month-end close activities and AR-related reporting AR ledger accounting and control Performance Parameters Process performance as per agreed KPIs Attendance & Schedule adherence Team objectives and accomplishment of assigned goals Primary Interactions Internal Assistant Manager/ Lead Assistant Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions External Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans Escalation teams at the client end for the purpose of seeking clarifications & answering queries Work Experience