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Vashi Integrated
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Executive

Executive

Vashi Integrated

0 years

0 Lacs

bhiwandi maharashtra

Posted:5 hours ago| Platform: SimplyHired logo

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Job Description

Key Result Areas (KRA)

1.Timely Complaint Resolution:

Ensure all complaints are resolved within 48 hours of complaint registration.

2.Efficient Reverse Logistics:

Complete all reverse logistics activities within 7 working days from initiation.

3.Complaint Closure Compliance:

Maintain zero complaints open beyond 30 days, ensuring strict adherence to TAT.

4.Detailed Complaint Analysis:

Conduct thorough Root Cause Analysis (RCA) for every complaint and document corrective and preventive actions.

5.Effective Communication & Coordination:

Proactively coordinate with customers and internal teams through regular follow-ups and communication to ensure timely completion of all tasks.

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Vashi Integrated

Technology Integration

Tech City

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