Executive - Training - Collection

As an Executive Training at Credence Global Solutions, you will play a vital role in delivering comprehensive training sessions to employees involved in Third Party Collections. Your primary responsibility will be to ensure a deep understanding of relevant processes and compliance standards within the team. By conducting training sessions and developing training materials specific to Third Party Collections procedures, you will contribute to enhancing the skills and knowledge of the team members. Collaborating with management, you will conduct needs assessments to identify areas for improvement and skill development within the Third-Party Collections team. It will be essential to tailor training methods to accommodate different learning styles, ensuring optimal comprehension and application of Third-Party Collections strategies. Providing constructive feedback to trainees and evaluating the effectiveness of training sessions will be crucial for continuous improvement. Your role will also involve attending call calibration sessions to ensure consistency in evaluating and scoring calls within the team. Staying updated on industry advancements, changes, and best practices will be necessary to keep training materials current and enhance the quality of training sessions. Demonstrating the ability to execute organization policies, processes, and procedures effectively within the training context will be a key aspect of your responsibilities. To be successful in this role, you should have proven experience of 2+ years with a focus on Third Party Collections, preferably in a Trainer role. Excellent communication skills, adaptability, strong organizational skills, and the ability to collaborate effectively with the management team are essential requirements. A graduate from any stream with a Trainer Certification will be preferred for this position. This full-time position requires working from Monday to Saturday (Alternate Sat Week Off) with 8 working hours per day, including a 1-hour break. The shift timing is flexible, with Day to US Shifts. There is a requirement to go through a certification process that includes calling. Additionally, there are future prospects for transitioning into a Senior Executive role within the Training Department. If you are passionate about training, have a keen eye for detail, and thrive in a dynamic work environment, this role at Credence Global Solutions offers an exciting opportunity for professional growth and development. Join us in our pursuit of excellence beyond belief and make a meaningful impact in the world of Third Party Collections.,