Executive - Training

Job Description

Job Description Position: Executive - Training Department: Operations and Quality Reports To: Head - Learning and Development Role Summary: The Executive - Training is responsible for executing comprehensive training programs, evaluating employee performance, and supporting quality improvement across operational sites. The role involves coordinating with various stakeholders to deliver effective training, ensuring compliance with SOPs, and driving operational excellence through quality audits and development initiatives. Key Responsibilities: 1. Training Delivery Ensure adherence to training SOPs and calendars, achieving 100% attendance across all assigned sites. Collaborate with Operations, Managers, and Leads to gather inputs and integrate them into training programs. Deliver engaging and interactive training sessions using methods such as case studies, simulations, and practical exercises. Incorporate stakeholder feedback to continuously improve training delivery. 2. Training Evaluation and Report Development Prepare and maintain the Management Information System (MIS) for training activities, generating reports by the last day of each month. Evaluate trainee performance and provide upskilling opportunities through CLR Skill Metrics. Develop and share monthly training schedules aligned with operational and client requirements by the first day of each month. 3. Support for Operations and Training Respond to SOS calls from operations and take immediate action to support operational needs. Coordinate with Field Executives to ensure the timely and complete execution of training as per schedule. Conduct training programs across sites for Housekeeping Staff and Supervisors. Deliver both demonstrative and classroom training sessions focused on Five "S," Grooming, and SOP-based quality improvements. Actively support critical sites where operational assistance is required. 4. Stakeholder Engagement Communicate effectively with site teams and operations management to ensure all training needs are addressed. Monitor training activities for Housekeepers, Supervisors, and Managers (H/S/M) through monthly reports and regular site visits. 5. Quality Audits Conduct site audits to evaluate uniformity, cleaning standards, and compliance with operational guidelines. Report audit findings to the relevant Site Lead and Manager, ensuring daily updates to maintain transparency. Key Skills and Competencies: Excellent organizational and planning skills to manage training delivery effectively. Strong ability to evaluate and report on performance metrics. Proficiency in conducting engaging and interactive training sessions. Strong communication and stakeholder management skills. Analytical skills to conduct audits and identify improvement areas. Qualifications and Experience: Bachelor's degree in Operations, Business Management, or a related field. Minimum of 2-4 years of experience in training delivery and quality management, preferably in operations or facilities management. Knowledge of Five "S" principles, grooming standards, and SOP-based training programs. Familiarity with MIS preparation Work Environment: The role involves floor training and involvement to training floor staff directly. Collaboration with cross-functional teams is essential to meet training objectives and quality standards.