Executive Support Services Senior Director

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

In 2022, BCG launched the Enterprise Services (ES) organization to deliver innovative, resilient, and scalable solutions to BCGers worldwide. Among these offerings is Executive Support Services (ESS), a dedicated service line committed to developing and implementing a streamlined, high-caliber executive support model. ESS focuses on providing consistent service levels and offerings across diverse customer groups, continually adapting to meet the evolving needs of BCG's global leadership.

In this role, you will serve as the Senior Director for Executive Support Services in our Global Services Hub in New Delhi, implementing service line strategy and driving long-term transformation aligned with BCG's broader enterprise services agenda. Operating at a senior, strategic level, you will shape and guide local initiatives that bolster the effectiveness, efficiency, and global connectivity of the Executive Support team-while empowering two direct reports to oversee daily operations and manage tactical service delivery.

Specifically, you will translate high-level objectives from the Global ESS Leader into actionable roadmaps tailored to the GS New Delhi hub foster innovation by championing process optimization and emerging tools influence senior stakeholders by serving as a trusted advisor and advocating for local needs at global forums champion talent strategy and culture by shaping high-level hiring, development, and engagement approaches in partnership with HR steer governance and financial oversight by setting guardrails for budgets and performance metrics and facilitate high-value partnerships across functions, aligning technology roadmaps and best practices with the broader BCG ecosystem.

Primary responsibilities will include the following:

• Strategic Leadership, Enablement & Oversight
  
  • Provide day-to-day senior leadership of the Executive Support Services team in New Delhi, including oversight of 2 direct reports, and an extended team of more than 200 AA/EAs and Team Managers
  • Craft and champion strategic plans for ESS ensuring that each major initiative supports Enterprise Services global directives while reflecting local market realities
  • Drive operational change and service excellence through service measurement and reporting infrastructure and manage the costs of this team within agreed frameworks
  • Sponsor select high-impact projects that extend beyond daily operations (e.g., large-scale process reengineering, new digital tool integrations), ensuring initiatives refine the overall service model
  • Lead the team through ongoing transformation by adopting AI and automation to drive greater efficiency, improve user experience, and prepare for future support models
  • Establish a talent strategy including recruiting/model for a service organization of this nature recruiting and developing top talent across the New Delhi hub
• Executive-Level Engagement and Global Partnership
  
  • Represent the Executive Support Services team in GS New Delhi SBST meetings and executive communications, providing insight into major successes, challenges, and future-focused solutions
  • Partner with BCG systems and business units to improve the Executive Support service experience for our customers, while improving the effectiveness and efficiency of delivery
  • Encourage knowledge sharing and ensure synergy between the GS New Delhi hub and other ES centers worldwide-avoiding duplication of effort and promoting consistent service frameworks.
• Risk Mitigation & Compliance
  
  • Provide oversight for compliance frameworks and risk mitigation strategies, working in tandem with relevant CoEs to ensure the GS New Delhi hub meets or exceeds global standards.
  • Liaise with the direct reports and local leadership on compliance or risk escalations, stepping in as the final decision-maker for strategic or sensitive matters

What You'll Bring

• Strategic Leadership & Alignment
  • Successful record of delivering success within a matrixed global environment, ideally gained through 12+ years of experience in professional services or a similarly complex sector
  • Familiarity with shared services or enterprise support models in the Delhi market, including how to set long-term objectives that drive value creation
• Senior Stakeholder Management
  
  • Demonstrable expertise in navigating senior executive relationships, forging alignment across diverse geographies and business units.
  • Strong influencing and communication skills, with an ability to translate complex operational details into compelling strategic narratives.
• Operational & Financial Acumen
  
  • Experience shaping budgets and managing cost levers at a strategic level, ensuring robust ROI on strategic initiatives.
  • Comfort analyzing performance data to inform decisions, track progress, and prioritize resources effectively.
• Innovation & Continuous Improvement Mindset
  
  • Proven track record of driving transformative change, harnessing data and technology to elevate service offerings.
  • Ability to balance strategic vision with pragmatic execution, ensuring real-world feasibility of new concepts.
• People & Culture Advocate
  
  • Demonstrated commitment to fostering an inclusive and engaging culture, ensuring everyone feels seen, heard, and empowered to excel.
  • Skilled at mentoring next-level leaders, delegating daily team management to direct reports while staying attuned to overall workforce well-being and development.
• High Integrity & Values-Driven
  
  • Embodies BCG's core values, acting with transparency, accountability, and fairness.
  • Maintains resilience under pressure, setting a tone of professionalism and ethical leadership.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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