Executive - Solution Expert Laboratory System

You will work as a technical expert in Laboratory IT service and provide application support related to laboratory systems. Your role involves collaborating closely with business administrators, colleagues from the Orion Information Management team, and infra service providers for technical implementations, troubleshooting, and technical changes. Your key responsibilities include managing system configuration, enhancement, and life cycle, providing 2nd level application support, and utilizing 3rd level support. You will be responsible for problem-solving various technical issues related to different phases of systems life cycle. Additionally, you will conduct appropriate technical and user testing and documentation to comply with industry regulations. As a subject matter expert, you will be involved in concepting, implementation, and upgrade projects, ensuring optimal solutions and configurations that match the demands of Laboratory systems and processes. The Business Solutions OT team, where this role is situated, consists of Service Managers, Solution Experts, System Specialists, and Solution Architects specialized in supporting and developing IT systems in laboratories and production. Orion's Information Management community supports Orion's success with data, digital services, and solutions. As a member of this community, you can contribute to Orion's efforts in improving the well-being of customers. The work environment is built on common values and mutual trust. Requirements for this role include experience in application support and lifecycle management in a corporate organization, IT technical knowledge (e.g., database, servers, network, AD, SSO, DNS, firewalls, API keys), the ability to understand business needs and translate them into enhancements or solutions, capability to manage architectural concepts of own solutions, ownership, initiative, and drive to solve problems and see results, excellent collaboration and communication skills, positive attitude, and responsibility. A team and business-first mindset, along with effective collaboration and communication with various stakeholders, are also essential. Fluent language skills in Finnish and English are required. Experience in Laboratory systems (e.g., LIMS, CDS, ELN, LES), managing applications in regulated life sciences/pharmaceutical industry, Service Management Framework knowledge, and experience in a multivendor environment are considered advantageous.,