Executive - Solution Expert Laboratory System

Job Description

Description of position You will work as a technical expert in Laboratory IT service as well as provide application support related to the laboratory systems. You will work in close cooperation with business administrators, colleagues from the Orion Information Management team and infra service providers for technical implementations, troubleshooting and technical changes. Key responsibilities: Managing system configuration, enhancement and life cycle Providing 2nd level application support and utilizing 3rd level support Problem solving of various technical issues related to different phases of systems life cycle Appropriate technical and user testing and documentation to comply with the industry regulations Acting as a subject matter expert in concepting, implementation and upgrade projects Understanding Laboratory systems and processes to match the demand with an optimal solution and/or configuration Description of unit The Business Solutions OT team is a team of Service Managers, Solution Experts, System Specialists and Solution Architect specialized to support and develop the IT systems in laboratories and production. We offer Orion's Information Management supports Orion’s success with data, digital services and solutions. As a member of this community, you are able to contribute and effect on how Orion improves well-being of our customers. We have a good working atmosphere based on common values and mutual trust. Read more about Orion as an employer. Requirements Required skills and competences needed for this role: Experience on application support and lifecycle management in a corporate organization IT technical knowledge on e.g. database, servers, network, AD, SSO, DNS, firewalls, API keys Ability to understand business needs and translate those into small enhancements or solutions Capability to manage architectural concepts of own solutions Ownership, initiative and drive. You can take accountability of the issues that occur and are motivated by solving problems and seeing the results of your work in effective use Excellent collaboration and communication skills, positive “can do” attitude as well as taking responsibility Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders Fluent language skills in Finnish and English Considered as an advantage: Experience in Laboratory systems, like e.g. LIMS, CDS, ELN, LES Experience of managing applications in regulated life sciences / pharmaceutical industry Service Management Framework knowledge Experience in multivendor environment