Executive - Solution Expert Laboratory System

As a technical expert in Laboratory IT service, your role will involve providing application support related to laboratory systems. You will collaborate closely with business administrators, colleagues from the Orion Information Management team, and infra service providers for technical implementations, troubleshooting, and technical changes. Key Responsibilities: - Managing system configuration, enhancement, and life cycle - Providing 2nd level application support and utilizing 3rd level support - Problem-solving of various technical issues related to different phases of the systems life cycle - Conducting appropriate technical and user testing and documentation to comply with industry regulations - Acting as a subject matter expert in concepting, implementation, and upgrade projects - Understanding laboratory systems and processes to match the demand with an optimal solution and/or configuration Orion's Information Management team supports Orion's success with data, digital services, and solutions. As a member of this community, you can contribute to how Orion improves the well-being of its customers. The team offers a good working atmosphere based on common values and mutual trust. Qualifications Required: - Experience in application support and lifecycle management in a corporate organization - IT technical knowledge on databases, servers, networks, AD, SSO, DNS, firewalls, API keys - Ability to understand business needs and translate them into small enhancements or solutions - Capability to manage architectural concepts of own solutions - Ownership, initiative, and drive to take accountability for issues and solve problems effectively - Excellent collaboration and communication skills with a positive attitude and a sense of responsibility - Team and business-first mindset with the ability to work effectively with various cross-functional stakeholders - Fluent language skills in Finnish and English Considered as an advantage: - Experience in Laboratory systems such as LIMS, CDS, ELN, LES - Experience in managing applications in regulated life sciences/pharmaceutical industry - Knowledge of Service Management Framework - Experience in a multivendor environment,