Executive - Project and MIS Analyst

As an experienced candidate with a minimum of 1 year of experience and any graduate education, you will be responsible for the following key tasks: - BRD and Process documentation - Managing the production of the required deliverables - Identifying threats and opportunities in the process - Conducting Six Sigma Projects through DMAIC - Conducting ISO audit process with external auditors - Carrying out Fish Bone methodology-based process gap identification exercises for various business groups - Training various business group members on Six Sigma, Kaizen, and Fishbone methodologies - Conducting Cost Optimization Projects for IT, Admin, and Business Functions and achieving cost reduction on agreed parameters - Working closely with Contact Center teams to prepare dashboards and templates - Spearheading new projects and implementation of Tools, Technology, Application, and Process improvement projects,