Executive - Operations Control Center

Role Overview: Over the past 15+ years, Medanta has been delivering world-class multispeciality care to patients in India. As a Home Care Coordinator based in Gurgaon, your main responsibility will be to ensure seamless service delivery and customer satisfaction. Key Responsibilities: - Managing Home Care appointments including Home Sample Collection, Nursing Care/Visits, Medicine delivery, Child and Adult Vaccination, Patient Care Giver at Home & Physiotherapy at Home - Handling customer complaints and follow-ups - Handling both inbound and outbound calls - Demonstrating knowledge of Home Care Services - Tracking and making recommendations for enhancing customer experience in Home Care Services - Performing Home Care operations as assigned by the supervisor Qualifications: - 2+ years of experience in the healthcare/service industry/BPO (Note: No additional details about the company were provided in the job description, hence omitted this section.),