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Executive / Officer - IT Hardware & Networking

2 - 4 years

2 - 3 Lacs

Faridabad

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Technical Support Microsoft Windows hardware Engineer IT Helpdesk management IT Service Desk management Servicenow PC Desktop Support Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities : Provide technical support to end-users through phone, email, or in-person visits. Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals. Manage IT service requests via ticketing tools like ServiceNow or similar platforms. Collaborate with internal teams to resolve complex technical issues that require escalation. Maintain accurate records of customer interactions using CRM systems. Job Requirements : Strong knowledge of desktop troubleshooting techniques for common issues such as Outlook configuration, printer setup, etc. Proficiency in using ticketing tools like ServiceNow or similar platforms for managing IT service requests. Excellent communication skills with ability to provide clear instructions over phone/email/in-person conversations.

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Dangi Digital Media
Dangi Digital Media
www.dangidigitalmedia.com

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San Francisco

50-100 Employees

152 Jobs

    Key People

  • John Dangi

    CEO

  • Jane Smith

    CFO

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