The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction.
Key Responsibilities
- Client Relationship Management:
- Build and maintain strong relationships with key clients.
- Understand the clients & business goals and challenges.
- Act as the main point of contact for key accounts.
- Sales and Revenue Generation:
- Develop and implement strategies to achieve sales targets and maximize revenue from key accounts.
- Identify and pursue upselling or cross-selling opportunities.
- Collaborate with the sales team to drive overall company sales objectives.
- Achieve monthly team KRA targets Resolve issues that come up on calls/chats/emails
- Account Planning and Strategy:
- Develop and implement account plans tailored to each key account.
- Analyze market trends and competitors to identify growth opportunities.
- Work closely with the marketing team to align strategies and promotional activities.
- Communication and Collaboration:
- Coordinate with internal teams to ensure seamless delivery of products or services to key accounts.
- Communicate effectively with clients to address inquiries, resolve issues, and provide updates.
- Collaborate with cross-functional teams to achieve customer satisfaction.
- Reporting and Analysis:
- Escalation management & coordination with multiple teams to resolve delivery concerns
- Prepare regular reports on account performance, sales metrics, and market trends.
- Analyze data to identify areas for improvement and optimization.
- Present findings and recommendations to management.
- Conduct regular audits and evaluate employee performance and identify hiring and training needs
- Any other task as assigned.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in key account management or sales.
- Strong communication and interpersonal skills.
- Analytical and strategic thinking abilities.
- Goal-oriented with a focus on customer satisfaction.
- Knowledge of the logistics industry and market trends.
Executive-Key Account Management Skills
- Experience in working with CRM, telephony systems is a must
- Relationship-building
- Sales and negotiation
- Communication and presentation
- Strategic planning
- Analytical and problem-solving
- Time management and organization
- Must be able to Identify customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
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