Executive - IT Support

Jainam Broking Limited

• 7 hours ago
  

LocationSNSDepartmentIT Support - JBLEmployment TypeFull-timeApplications Received0Closes On8 Sep, 2025

Key Responsibilities

Ø Respond promptly to customer inquiries via phone, email, and chat.Ø Resolving customer complaints and issues efficiently.Ø Escalating complex issues to senior support staff or relevant departments.Ø Managing customer support tickets and ensuring all issues are resolved promptlyØ Implementing new support tools and technologies to enhance service delivery.Ø Coordinating with product development teams to provide customer feedback.Ø Providing advanced troubleshooting for complex technical issues.Ø Continuously improving customer service procedures and policies.Ø The development of support documentation and FAQs

Candidate Requirements

Ø Excellent troubleshooting skills and ability to solve technical issues effectively.Ø Prior experience in customer service or support roles, with a focus on delivering exceptional customer experiences.