Executive - IT Support

As an IT Support team member at Jainam Broking Limited, your primary responsibility will be to provide efficient and effective customer support through various communication channels such as phone, email, and chat. You will be expected to address customer inquiries promptly and resolve complaints or issues in a timely manner. In case of complex issues, you will need to escalate them to senior support staff or relevant departments for further assistance. Managing customer support tickets and ensuring all issues are resolved promptly will be part of your daily tasks. Additionally, you will be involved in implementing new support tools and technologies to enhance service delivery. Collaboration with product development teams to provide customer feedback and advanced troubleshooting for complex technical issues will also be crucial aspects of your role. To excel in this position, you should possess excellent troubleshooting skills and a proven ability to solve technical issues effectively. Prior experience in customer service or support roles, with a focus on delivering exceptional customer experiences, will be advantageous. You will also be responsible for continuously improving customer service procedures and policies, as well as developing support documentation and FAQs to assist customers more efficiently.,