Executive - Gold Loans

Role & responsibilities

Coordinate with branch sales team and support BSM,SMs for lead conversion• Tele-calling / follow up on leads given by salesteam and Corporate office• Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis• Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed• Update valuation details in system i.e. Gold portaland loan booking system• Ensure loan processing completed within stipulated TAT.• Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket• Follow up with customer for timely interest collection• Gold loan file disbursal in system (this could bedone by BOM for most Branches)• Custody of gold packets in the office, record it asper process• Raise Payment Request / Cheque Disbursement, recordit as per process• Arrange to send the complete file to COPS as per process.• Manage Related MIS, interface with COPS, regionalteams as might be required.• Co-ordinate with central telecalling team for collections / follow up for paymentsfrom overdue borrowersCustomer Support / Serviceas required.

Preferred candidate profile

Experience in collection and auction will be preferred. Min 2 years experience in gold valuation at gold loan NBFCs.

Venue

Plot No.24, Second Floor, Left Side Portion, Main Road, West Patel Nagar, New Delhi - 110008