Executive - Debt Management Services - Rural

Executive - Debt Management Services - Rural

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers or agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case-to-case tracking.
• Resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Coordinating with internal and external clients.
• Debt collection & recovery.
• Risk mitigation & legal proceedings.
• Record keeping & reporting.
• Compliance & regulations.

Required Qualifications and Experience

• Proven experience in debt management or collections, preferably in a rural context.
• Strong understanding of legal guidelines related to debt collection and repossession.
• Ability to monitor and report on key collection metrics, including DRR management.
• Experience in developing and implementing debt collection strategies.
• Leadership skills with experience managing a team of collection officers.
• Strong communication and negotiation abilities.
• Proficiency in record keeping and reporting.
• Experience in risk mitigation, legal proceedings, and regulatory compliance.
• Ability to coordinate with internal and external stakeholders.
• Bachelor's degree in finance, business, or a related field preferred.

Location