Executive - Debt Management Services - Rural

Executive - Debt Management Services - Rural

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to case tracking.
• Resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Co-ordinating with internal and external clients.
• Debt collection & recovery.
• Risk mitigation & legal proceedings.
• Record keeping & reporting.
• Compliance & regulations.

Required Qualifications and Experience

• Proven experience in debt collection and recovery, preferably in a rural context.
• Experience with daily risk report (DRR) management.
• Strong knowledge of regulatory compliance and legal proceedings related to collections.
• Demonstrated ability to manage and lead a collections team.
• Excellent communication and negotiation skills.
• Ability to develop and implement effective debt collection strategies.
• Proficiency in record keeping, reporting, and portfolio management.
• Experience coordinating with internal and external stakeholders.
• Analytical skills for reporting and risk management.

Location