Executive - Debt Management Services - Rural

Executive - Debt Management Services - Rural

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to case tracking.
• Resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Co-ordinating with internal and external clients.

Required Qualifications and Experience

• Proven experience in debt collection or debt management services.
• Strong understanding of legal guidelines related to debt recovery and repossession.
• Ability to achieve collection targets through direct interaction with customers/agencies.
• Excellent record-keeping and reporting skills.
• Experience in portfolio management and developing collection strategies.
• Strong analytical and problem-solving abilities.
• Ability to handle escalations and resolve issues effectively.
• Experience in risk management and regulatory compliance.
• Leadership skills and experience managing teams and vendors.
• Strong communication and coordination skills with both internal and external stakeholders.

Location