Executive - Debt Management Services - Consumer

1 - 2 years

7 - 11 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Executive - Debt Management Services - Consumer 
 Job Purpose 
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.  Duties and Responsibilities 
  • Achieve collections targets by visiting customers or agencies.
  • Monitor performance against set parameters and provide regular updates.
  • Ensure legal guidelines are complied with while repossessing products.
  • Maintain accurate records of customer interactions and transactions.
  • Provide regular reports on collection activities and performance.
  • Handle escalations promptly and effectively to resolve issues.
  • Manage Daily Risk Reports (DRR).
  • Develop and implement strategies to improve collection rates.
  • Track cases individually.
  • Ensure resolution as per Annual Operating Plan (AOP) within agreed timelines.
  • Portfolio management.
  • Develop and execute debt collection strategies.
  • Achieve set targets.
  • Ensure regulatory compliance.
  • Conduct reporting and analysis.
  • Manage risk.
  • Provide team leadership.
  • Manage vendors.
  • Coordinate with internal and external clients.

  •  Required Qualifications and Experience 
  • Experience in collections or debt management, preferably in the consumer finance sector.
  • Ability to monitor and achieve performance targets.
  • Understanding of legal guidelines related to collections and repossession.
  • Proficiency in record-keeping and reporting.
  • Strong problem-solving skills for handling escalations.
  • Experience in daily risk management and strategy development.
  • Strong portfolio management skills.
  • Familiarity with regulatory compliance and reporting requirements.
  • Leadership experience in managing teams and vendors.
  • Excellent communication and coordination skills.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune

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