Job Title
Executive Key Accounts (Etail)
Function
Customer Service
Reports To
Manager Key Accounts
Location
BRO, Bangalore
Travel Required
25%
? 50%
75%
?
About DHL Blue Dart Express India:
At
Blue Dart,
we go beyond delivering shipmentswe deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of
DHL Group
, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among
India's Top 100 Great Places to Work
and recognized as part of the DHL Group's
Top Employer
certification across multiple regions. Being an
Employer of Choice
is not just a goalit's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care
Blue Dart is where you belong
.
Position Overview:
The Executive/Sr Executive Key Accounts is responsible for delivering exceptional customer service to national and regional key accounts, driving revenue growth through strong client relationships. This role serves as the primary contact for client inquiries, ensuring timely service delivery and proactive issue resolution while tracking performance metrics to enhance customer satisfaction. The position requires a deep understanding of client needs to effectively position Blue Dart's services and achieve financial targets.
Job Purpose:
To provide exceptional customer service to national and regional key accounts while driving revenue growth through strategic relationship management. This role ensures client satisfaction by addressing inquiries and proactively meeting their business needs.
Key Roles & Responsibilities:
- Serve as the primary point of contact for assigned key accounts, addressing queries, issues, and grievances efficiently.
- Build and maintain strong relationships with key decision-makers to identify business opportunities and drive revenue growth.
- Understand client needs to effectively position Blue Dart's services, ensuring timely service delivery and proactive shipment tracking.
- Monitor revenue performance, implement corrective actions to meet targets, and provide regular updates to clients.
- Track Net Service Levels (NSLs) and initiate remedial actions to enhance customer satisfaction, including handling claims as per company policy.
Qualifications & Experience:
Education:
- Any bachelor's degree.
- Relevant certifications in customer service or account management are a plus.
Experience:
- Minimum of 5 years of experience in customer service, account management, or sales within the logistics or transportation industry.
- Proven track record of managing key accounts and driving revenue growth.
- Experience in building and maintaining relationships with senior decision-makers in client organizations.
Skills & Capabilities:
Core Technical Skills:
- Strong understanding of logistics and supply chain management principles.
- Proficiency in CRM software and data analysis tools to track performance metrics.
- Excellent knowledge of customer service best practices and complaint resolution processes.
Behavioural Competencies:
- Exceptional communication and interpersonal skills for relationship building.
- Strong problem-solving abilities and proactive approach to addressing client needs.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1Maximize Financial Performance from Assigned Key Accounts
