Executive Customer Service

Job Description

Kamalnayan Bajaj Hospital is looking for Executive Customer Service to join our dynamic team and embark on a rewarding career journey. We are seeking a dedicated and customer - centric professional to join our team as an Executive in Customer Service. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support. The ideal candidate will possess excellent communication skills, a customer - focused mindset, and the ability to thrive in a fast - paced environment. Responsibilities : Customer Interaction : Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat. Provide accurate and detailed information about products, services, and company policies. Issue Resolution : Investigate and resolve customer concerns, complaints, or issues in a timely and effective manner. Collaborate with other departments to ensure prompt resolution and follow - up. Customer Support : Assist customers with product/service - related questions, technical issues, and troubleshooting. Guide customers through the use of self - service tools and resources. Product Knowledge : Stay informed about the features, specifications, and updates of the products or services offered. Continuously update knowledge to provide accurate and helpful information to customers. Documentation : Maintain detailed records of customer interactions, including issues raised, solutions provided, and follow - up actions. Utilize CRM tools to manage and update customer profiles and case histories. Feedback Collection : Gather feedback from customers to identify areas for improvement and enhancement. Report recurring issues or trends to management for process improvement. Customer Education : Educate customers on the use of products/services and provide tips for maximizing their benefits. Create and distribute user guides or FAQs to enhance customer self - sufficiency. Team Collaboration : Collaborate with cross - functional teams, including sales, technical support, and product development, to address customer needs. Share customer insights and feedback to contribute to product and service improvements.