EXECUTIVE - CUSTOMER SERVICE (IMPORTS)

Job Description

Kalina, Mumbai, Maharashtra, India Department CUSTOMER SERVICE - IMPORT Job posted on May 14, 2025 Employee Type Probationer Experience range (Years) N.A Job Purpose : To ensure high level of service to clients in order to optimize Customer Satisfaction. Thrust Areas : § Reverting to client queries and resolving customer grievances promptly. § Providing value added service to clients by Sending status updates on a timely basis. Job Involves The Following Linkages : Within the Organization : § Operations § Documentation § D/O § Marketing § Claims § Accounts Outside the Organisation : § Shipping lines § Overseas Offices / Agents § CHA, Brokers & International forwarders § Surveyors Key Areas : Key result areas shall include the following : Handling clients Quoting freight rates to the clients on behalf of Sales. Follow up for the quotations sent to the client Sending routing orders and co-coordinating with Overseas agent Updating clients with the status Tagging shipments in system & Sending CAN copies to all the clients at least 2 days prior Coordinating with A/c dept to release the DO Co-ordination with CFS for cont movement, de-stuffing Handling clients queries / rate request /quoting rates over phone Follow up for Outstanding payments