Executive- Customer Relations

Role Overview: You will have extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email. Your main responsibility will be the configuration of a website booking engine for the client's respective websites and making changes on the reservation system and OTA systems as per the Hotelier requirement. Having good knowledge of OTAs would be appreciated. As a Customer Relations Executive, you will be the first point of contact with the existing and prospective clients of the company. You will also be handling all PR activities such as establishing and maintaining correspondence and communication with potential customers and existing clients. Additionally, you must be open to work in rotational day shifts. Key Responsibilities: - Interact extensively with hoteliers (Clients) to solve reservation system queries on call and email - Configure a website booking engine for the client's respective websites - Make changes on the reservation system and OTA systems as per the Hotelier requirement - Have good knowledge of OTAs - Act as the first point of contact with existing and prospective clients - Handle all PR activities including establishing and maintaining correspondence with potential customers and existing clients Qualifications Required: - Previous experience in customer service or client-facing roles - Strong communication skills, both written and verbal - Ability to work in rotational day shifts Additional Company Details: N/A,