Executive - Customer Engagement and Experience

As an individual with a people-first attitude, you will be representing our organization to our customers, effectively managing customer complaints and inquiries. You should possess qualities of proactiveness, initiative, and teamwork. This position falls under the Customer Engagement and Experience department and is a Full-Time role based in Ahmedabad. The ideal candidate will have 0 to 1 years of experience. Your responsibilities will include handling customer complaints and queries with a focus on ensuring customer satisfaction. You will actively contribute to team tasks and collaborate to resolve queries promptly and efficiently. Additionally, providing valuable insights and feedback to enhance departmental and organizational value will be crucial. Maintaining quality and quantity standards while efficiently meeting targets is essential for this role. The required qualifications for this position include a Graduate degree in any field (MBA preferred) and experience or internship exposure in customer service, supply chain within the luxury, hospitality, or FMCG industry. Strong communication skills, both verbal and written, are necessary, along with proficiency in MS Excel. A solid command of the English language, analytical problem-solving abilities, and a high level of patience in handling customer issues are essential. The ability to work collaboratively within a team and a proactive approach to problem-solving will be highly valued.,