Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

As a candidate for this role, you will be expected to have the following qualifications and skills: - Must have working knowledge on GDS (any) - Must have knowledge of working on GDS - Must have knowledge of Refunds, Fares & pricing - Travel certification is required - Must have knowledge of different fare and routing types - Good communication skills - Good Travel geographical knowledge - Maintaining high accuracy and productivity standards, and should have willingness to learn You will also be responsible for the following key responsibilities: - Interaction with clients through email for query resolution - Building and maintaining good working relationships with customers - Participating in process improvement initiatives - Being flexible and change-ready in a dynamic work environment (Note: No additional details of the company were provided in the JD),