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Hidesign India Private Limited
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Executive - Customer Care

Executive - Customer Care

Hidesign India Private Limited

0 years

1 - 2 Lacs

puducherry

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

resolve logistics data writing

Work Mode

On-site

Job Type

Full Time

Job Description

Designation: Customer Care Executive

Location:- Hidesign corporate office, Pondicherry

Educational Qualification: Graduate/MBA / PGDM or any relevant degree

Preferable: Female candidates

Experience: Freshers - 2yrs

Package: Up to 18K

Responsibilities:

Acknowledging and responding to customer queries and complaints.
Coordinating with the sales teams, logistics/ warehouse teams and the customer to resolve issues.
Operations calling: Morning need to call all stores and remind to process pending orders. (Website and marketplace).
Checking about pickups, calling logistics partners to pick up Omni orders from stores. (Website and marketplace)
Revenue generation through calling customers who have abandoned Shopping cart on website.
Marketplace ticket tracker data entry of ticket ID, Status and remarks

Required:

Good communication
Must understand fashion
Good in writing emails
Hindi speaking is a must

Interested share your cv : mercy@hidesign.com

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Application Question(s):

Do you have experience in customer care (handling customer over calls)?
How many years of experience you have into customer care ?
what is your current inhand salary per month?

Work Location: In person

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