Executive (contract)

& responsibilities

• Identification of necessary claims initiatives and good practice.
• Identify continuous improvement opportunities and support the implementation of them.
• Identify trends, themes, and risk-based focus areas (e.g. via Global landscape analysis and clearly articulated MI requirements).
• Coordinating and managing communication with internal and external stakeholders (e.g., QA Managers, Auditors, TPAs, other claim functions, etc.) to ensure the highest level of quality service.
• Be responsible for the flow of day-to-day operations.
• Responsible for the timely production and circulation of various QA Global Claims dashboards which provide key stakeholders with a high-level overview of key findings, trends, risks, and themes.
• Analysing QA output and adding insights to monthly and quarterly summary reports for the Global Claims function and other key stakeholder requirements.
• Producing ad hoc reports, as required, by the Head of QA and other key stakeholders.
• Foster or maintain a collaborative relationship with internal and external customers.

Preferred candidate profile

• Relevant years of minimum work experience.
• An extensive background working within insurance, reinsurance, BFSI, and operations is an added advantage
• Graduate / post-graduate with commerce background with 50% and above aggregate in the highest qualification.
• Ability to interact with senior management and multiple stakeholders.
• Effective organizational skills.
• Effective communication and presentation skills.
• Effective data analysis skills including proficiency in the use of MS Excel/PowerPoint / Power BI.