Executive - Client Relations

Executive – Client Relations

Location: Coimbatore, Tamil Nadu
Company: Abhasa Rehab & Wellness
Department: Client Relations
Employment Type: Full-time

About Abhasa Rehab & Wellness

Abhasa Rehab & Wellness is a premier luxury rehabilitation centre providing evidence-based treatment for addiction and mental health. With multiple centres across India, we focus on holistic healing, clinical excellence, and personalized care in a serene, confidential environment.

Role Overview

The Executive – Client Relations serves as the first point of contact for clients and their families, ensuring a seamless and empathetic experience throughout their interaction with Abhasa. The role demands strong communication skills, emotional intelligence, and the ability to handle sensitive client-related enquiries both online and offline.

Job Description

• Handle client enquiries through phone calls, emails, and walk-ins with professionalism and empathy.
• Provide detailed information about the services, treatment programs, and facilities offered.
• Coordinate with clinical, administrative, and operations teams to ensure smooth client onboarding.
• Maintain accurate enquiry and admission records in the client management system.
• Assist in preparing daily, weekly, and monthly enquiry and conversion reports.
• Attend follow-ups and maintain healthy client relationships pre- and post-admission.
• Support the marketing and admissions team in handling digital enquiries and feedback.
• Ensure confidentiality and data protection in all client interactions.
• Work in rotational shifts as per organizational requirements.

Required Qualifications & Skills

• Education: MSW / M.Sc. Psychology / M.A. Psychology / or any mental health-related discipline.
• (Candidates from other streams with strong communication skills may also apply.)
• Experience: 0 – 2 years (Freshers with excellent communication and interpersonal skills are welcome.)
• Languages: Proficiency in Hindi & English (mandatory); knowledge of other regional languages is an added advantage.
• Excellent written and verbal communication skills.
• Empathetic, client-centric approach with emotional maturity.
• Good organizational, reporting, and coordination skills.
• Computer proficiency (MS Office, Email, CRM tools).Work Timings

Rotational Shifts (Day / Evening)

Salary

As per industry standards and experience.

Why Join Abhasa?

• Be part of India’s leading luxury rehabilitation brand.
• Opportunity to work with multidisciplinary mental health professionals.
• Supportive work culture promoting empathy, growth, and excellence.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person