Executive Associate to Founder - Female

About Us

Citraverse is a fast-growing healthcare startup transforming the way geriatric care is delivered at home in India. Our work combines innovation, compassion, and operational excellence to make a meaningful difference in the lives of elderly individuals and their families.

As an Executive Associate to Founders, you will work closely with the leadership team, providing high-level support across operations, and execution. This role is a unique opportunity to gain a 360° view of building and scaling a startup while contributing directly to its success.

Role Overview

The Executive Associate will serve as a trusted partner to the Founders, driving critical initiatives, managing cross-functional operations, and ensuring smooth execution of key priorities. This position requires a proactive, resourceful, and highly organized individual who thrives in a fast-paced environment.

Key Responsibilities

1. Strategic & Founder Support

• Work directly with the founders on operations, and execution.
• Conduct market research, prepare reports, and present insights to guide key initiatives.
• Manage special projects and track progress on organizational priorities.

2. Partnerships Management

• Identify, evaluate, and establish strategic partnerships that accelerate growth.
• Manage ongoing relationships and ensure delivery on commitments.

3. GCM Operations Management

• Oversee day-to-day functioning of Geriatric Care Managers (GCMs).
• Ensure adherence to processes, quality standards, and timely resolution of issues.

4. Care Coordination

• Facilitate seamless communication between families, caregivers, and healthcare providers.
• Anticipate challenges and ensure continuity of care services.

5. Customer Success & Experience

• Take ownership of client satisfaction and handle escalations with empathy.
• Design and implement processes to enhance client retention and referrals.

What We’re Looking For

• Based in Bangalore, with flexibility to travel as required.
• Strong communication, presentation, and people management skills.
• Highly organized, detail-oriented, and comfortable juggling multiple priorities.
• Proactive problem-solver who can work independently with minimal guidance.
• Prior experience in healthcare, partnerships, or customer-facing roles is an advantage.
• Excited to work in a fast-paced, mission-driven startup environment.

Why Join Us?

• Work directly with the founders and leadership team.
• Exposure to diverse functions – strategy, operations, partnerships, customer success.
• Steep learning curve with the opportunity to grow alongside the company.
• Mission-driven work that makes a real and lasting impact.

Job Type: Full-time

Pay: ₹55,000.00 - ₹60,000.00 per month

Work Location: In person