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Excellent Opportunity For IT Liaison Chennai

Excellent Opportunity For IT Liaison Chennai

HCLTech

8 - 13 years

8 - 18 Lacs

Chennai

Posted:3 months ago| Platform:

Apply

Skills Required

HL7 Healthcare US Healthcare

Work Mode

Hybrid

Job Type

Full Time

Job Description

Excellent Opportunity for IT Liaison Chennai

Experience

Location

Shift

Requirements

Clinically oriented
Customer Service / Call Center experience, White Glove
Fluent in medical terminology
Familiar with major LIS and EMR's
Epic
Cerner/Oracle
Meditech
SCCSoft lab
Orchard
NextGen

Required Skills:

Exceptional Microsoft Excel skills
Exceptional ticketing system skills, Service Now, etc.
Ability to communicate within peer group
Facilitates customer status calls, working sessions, and monitors progression of validation testing
Ability to multi-task and adhere to stringent customer deadlines
Provide project status updates as required by leadership
Ability to track issues, drive resolutions, and escalate when needed
Knowledge of interface message routing through various systems
Must work US hours to allow for team collaboration

Tasks

Acts as a single point of contact for Technology issues from strategic customers
Triage and prep customer inquiries for team members or other work groups
Monitors and provides status updates to managers for all inflight issues
Maintains detailed log of customer inquiries and requests

Training

Comprehensive, due to nature of role, will have to be a combined effort between minimal documentation and extensive mentoring
Will need access to QLS and EBU's (Modified access to limit to non-PHI functions), Qted, eForm, Clarity.

Looking for candidate with an immediate to 30-day notice period.

yuvapriya.b@hcltech.com

T.Exp:

R.Exp:

CCTC:

ECTC:

Notice period:

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