Events Operations Manager

Arlo WilliamsburgBrooklyn, NYFull TimeorArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Events Operations Manager. Are you someone who is passionate about people,driven by purpose, and cleveri n your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..The Event Operations Manager will be responsible for preparing for all event needs before, during and after events held throughout the property. This will require coordination with many departments and clients to ensure consistent, high-level service is delivered on the day of an event.The Event Operations Manager will be expected to work side by side with the Event Sales team to ensure that all client requests are executed and communicated to the F&B team. In addition, the Event Operations Manager will schedule and manage any third-party Front of House staff.From time to time, depending on the event schedule, the Event Operation Manager may be asked to assist with ground floor or rooftop F&B operations.

Core Focus & Essential Responsibilities

Qualified candidates must be able to satisfactorily complete the following responsibilities.

• Other duties may be assigned.
• Lead a team.
• Maintain open lines of communication between all departments.
• Ensure coordination and execution of all events with Culinary, Stewarding, Sales and Accounting
• Know menu items, preparation and service requirements for each section and style of service.
• Attending client event tastings if requested by Event Director
• Coordinate set-up & maintain A/V equipment, as necessary.
• Assist in monitoring and controlling labor costs in accordance with budgetary restrictions.
• Proactively schedule the event staff and obtain equipment needed for successful operation
• Coordinate with Housekeeping & Sales to schedule cleanings post events.
• Supervise, empower, lead, coach and motivate the Events team towards achieving exceptional guest experience.
• Check to make sure that proper event rentals, equipment, and necessary working stock are available to staff prior to the start of their shift.
• Inspect function areas for cleanliness, safety hazards, correct furniture set up
• Ensure that pars (linen, cutlery, glassware, etc.) and SOPs are followed in advance of each event to ensure smooth service.
• Be informed of groups’ names, backgrounds, special request.
• Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders with event staff.
• Maintain constant communication with servers, group contact, staff, and kitchen.
• Supervise the timing of one or more events, ensuring that all events are ready to start 30 minutes prior to the listed BEO time.
• Supervise and assist in the setting up of dining tables, buffet tables, coffee breaks and stations according to theme and BEO.
• Monitor and maintain proper temperature for different food products.
• Handle guest complaints with appropriate follow-up and communication with other team members.
• Account for and secure all CGS inventory post events.
• Maintain an orderly and clean storage space for event specific CGS & OSE.
• Closeout all applicable checks on the night of the event in accordance with the Banquet Check provided by the Sales team.
  

Salary- 75k-82k
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