Etl Specialist

Key Responsibilities

Incident Management

• Monitor production systems for issues and respond promptly to incidents.
  
• Log, categorize, and prioritize incidents for resolution.
  
• Collaborate with development teams to address and resolve issues.
  
• Communicate with stakeholders regarding incident status and resolution timelines. expertia.ai+2linkedin.com+2virtusa.com+2tavoq.com
  

Root Cause Analysis (RCA)

• Conduct thorough investigations to identify the underlying causes of recurring issues.
  
• Implement long-term solutions to prevent future occurrences.
  
• Document findings and share insights with relevant teams. tech-champion.com+1tealhq.com+1
  

System Monitoring & Performance Optimization

• Utilize monitoring tools to track system health and performance.
  
• Identify and address performance bottlenecks or capacity issues.
  
• Ensure systems meet performance benchmarks and service level agreements (SLAs). virtusa.com
  

Release Management & Application Maintenance

• Assist with the deployment of software updates, patches, and new releases.
  
• Ensure smooth transitions from development to production environments.
  
• Coordinate with cross-functional teams to minimize disruptions during releases. virtusa.com+1tealhq.com+1tech-champion.com
  

User Support & Troubleshooting

• Provide end-user support for technical issues.
  
• Investigate user-reported problems and offer solutions or workarounds.
  
• Maintain clear communication with users regarding issue status and resolution. virtusa.com+1resumehead.com+1
  

Documentation & Knowledge Sharing

• Maintain detailed records of incidents, resolutions, and system configurations.
  
• Create and update operational runbooks, FAQs, and knowledge base articles.
  
• Share knowledge with team members to improve overall support capabilities. virtusa.com
  

Essential Tools & Technologies

• Monitoring & Alerting

  : Nagios, Datadog, New Relic

• Log Management & Analysis

  : Splunk, Elasticsearch, Graylog

• Version Control

  : Git, SVN

• Ticketing Systems

  : JIRA, ServiceNow

• Automation & Scripting

  : Python, Shell scripting

• Database Management

  : SQL, Oracle, MySQL cvformat.io+2tealhq.com+2virtusa.com+2

Skills & Competencies

Technical Skills

• Proficiency in system monitoring and troubleshooting.
  
• Strong understanding of application performance metrics.
  
• Experience with database management and query optimization.
  
• Familiarity with cloud platforms and infrastructure.expertia.ai
  

Soft Skills

• Analytical Thinking

  : Ability to diagnose complex issues and develop effective solutions.

• Communication

  : Clear and concise communication with stakeholders at all levels.

• Teamwork

  : Collaborative approach to problem-solving and knowledge sharing.

• Adaptability

  : Flexibility to handle changing priorities and technologies. cvformat.io