Enterprise Customer Service Agent

Join our team as an Enterprise Customer Service Agent based in Gurgaon. The salary offered is competitive and aligned with market standards and your experience. About the role: As an Enterprise Customer Service Agent, you will be an integral part of the Customer Experience Department, specifically serving the Enterprise business area. Your primary responsibility will be to provide exceptional service to Onecom customers, ensuring that each interaction is professional, positive, and proactive. You will need to balance the needs of the business and the customer effectively. What makes you a great fit: - You are personable, confident, and possess a strong personality. - You are passionate about delivering excellent service in every customer interaction. - You are driven to exceed expectations and deliver on time or ahead of schedule. - You enjoy working with people and have excellent communication skills. - You understand how your role contributes to business objectives and internal customer satisfaction. - You can remain calm and perform well under pressure. - You are proactive in tackling potential problems and taking initiative. - You communicate openly, candidly, and consistently. - You are committed to seeing tasks through to completion and go the extra mile for customers. - You are a team player. Key responsibilities: - Manage a portfolio of accounts. - Provide support to customers, sales teams, and team members. - Maintain a polite and professional telephone manner. - Resolve problems and answer queries from business customers via telephone, email, and web chat. - Attend meetings with potential and existing customers. - Play a key role in building and maintaining customer relationships. - Manage relationships up to Director level. - Act as an escalation point for customer issues, inspiring confidence as the go-to contact. - Manage and maintain bespoke and complex accounts with varying requirements. - Generate bespoke reports for selected customers. - Proactively manage processes to a high standard. Perks for our people: - Holidays: 12 days annual leave, 7 public holidays, 6 UK holidays. - Other Leave: 7 days casual leave, 7 days sick leave. - Development: Access to the In-House Training Academy. - Wellbeing: Mental Health support. Who we are: Onecom is an award-winning provider of Communication Technology trusted by UK organizations to deliver Simply Brilliant Customer Experiences. Our values: We uphold our values in all aspects of our work: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are dedicated to equity, diversity, and inclusion. We encourage candidates to complete our equality monitoring form as part of the application process to inform our future initiatives. Responses are anonymous.,