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Enhancements & Automation Lead

5 - 10 years

12 - 15 Lacs

Chandigarh

Posted:1 day ago| Platform: Naukri logo

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Skills Required

AWS Lambda DevOps IVR scripting Api Integration cloud automation best practices customer interaction analytics AI/ML services Machine Learning or DevOps AWS Python Amazon Connect architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview: The Enhancements & Automation Lead is responsible for driving AI-driven automation, optimizing workflows, and integrating intelligent solutions to improve the efficiency of Amazon Connect Managed Services. Key Responsibilities: Identify automation opportunities to streamline Amazon Connect operations. Design and implement AI-driven enhancements for call routing, sentiment analysis, and chatbots. Integrate third-party automation tools and AI models for intelligent ticketing and incident classification. Collaborate with NOC teams and developers to optimize IVR workflows and customer experience. Evaluate and recommend automation platforms, RPA (Robotic Process Automation), and AI frameworks . Develop custom scripts, serverless automation workflows, and self-healing mechanisms . Provide expert guidance on DevOps, CI/CD, and cloud automation best practices . Required Skills & Qualifications: 5+ years of experience in automation, AI/ML, or cloud-based service optimization . Hands-on experience with AWS Lambda, AI/ML services, Python, and API integrations . Strong understanding of RPA, low-code/no-code automation tools, and workflow orchestration . Proficiency in Amazon Connect architecture, IVR scripting, and customer interaction analytics . AWS certifications in Machine Learning or DevOps are highly preferred

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Alaric Ventures
Alaric Ventures
alaric.ventures

Venture Capital and Private Equity Principals

San Francisco CA

2-10 Employees

131 Jobs

    Key People

  • John Doe

    Managing Partner

  • Jane Smith

    Investment Analyst

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