7 Ivr Scripting Jobs

As an experienced Software Engineer specializing in IVR Scripting with a strong expertise in Genesys PureEngage, you will play a vital role in designing and optimizing contact center routing strategies to ensure seamless omnichannel experiences. Your responsibilities will include: - Developing and optimizing routing strategies on the Genesys PureEngage platform for voice, email, work item, and digital channels. - Designing, implementing, and maintaining effective contact center workflows to enhance efficiency and customer satisfaction. - Creating and managing complex routing rules using the Genesys Rules Authoring Tool (GRAT) to ensure scalability and performance. - Troubleshooting and resol...

As an IVR-IVA Designer at EY, you will act as a trusted advisor by understanding and analyzing clients" business and technology problems/vision. You will conduct current state assessments with stakeholders through workshops, questionnaires, interviews, etc. Additionally, you will analyze the collected data points/artifacts to provide meaningful insights and recommendations for future state design. Key Responsibilities: - Gather IVR/A requirements from business, operations, and telephony SMEs - Familiarity with conversational AI/NLU tooling such as Lex, Dialogflow, Kore.ai, etc. - Write IVR scripts considering business, CX, and compliance requirements - Prepare detailed call flow specificatio...

Role Overview: You will be responsible for designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. Your role will involve leading technical implementations, ensuring integration with enterprise systems, and providing strategic guidance on contact center technologies. Key Responsibilities: - Develop end-to-end contact center architectures using Cisco UCCX and Webex Contact Center - Align solutions with business goals and customer experience strategies - Lead implementation, upgrades, and migrations - Configure systems, develop custom scripts, and integrate APIs - Ensure performance, scalability, and compliance - Provide post-go-live ...

Network Voice - CISCO Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Requirement Details: Primary Location: Noida Position Overview (Job Summary): The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead technical implementations, ensure integration with enterprise systems, and provide strategic guidance on contact center technologies. Primary Skills: Cisco UCCX and Webex Contact Center architecture and implementation Cisco collaboration tools (CUCM, Unity, CUBE) IVR scripting and call flow design using Cisco Script Editor Cisco Finesse and Webex APIs S...

Role & responsibilities Five9 Developer Deep knowledge of the Five9 VCC platform, including its objects, IVR scripting, and skill-based routing algorithms. API Integration: Experience with API development and integration to connect the Five9 platform with other systems. Cloud Computing: Understanding of cloud platforms and architectures, such as AWS or GCP. Programming Languages: Proficiency in relevant programming languages like Java, Python, or JavaScript. Preferred candidate profile Exp LEvel: 2-9 Years Location: Pan India Notice Period: Immediate - 90 Days

Role Overview: The Enhancements & Automation Lead is responsible for driving AI-driven automation, optimizing workflows, and integrating intelligent solutions to improve the efficiency of Amazon Connect Managed Services. Key Responsibilities: Identify automation opportunities to streamline Amazon Connect operations. Design and implement AI-driven enhancements for call routing, sentiment analysis, and chatbots. Integrate third-party automation tools and AI models for intelligent ticketing and incident classification. Collaborate with NOC teams and developers to optimize IVR workflows and customer experience. Evaluate and recommend automation platforms, RPA (Robotic Process Automation), and AI...

Role Overview: The Enhancements & Automation Lead is responsible for driving AI-driven automation, optimizing workflows, and integrating intelligent solutions to improve the efficiency of Amazon Connect Managed Services. Key Responsibilities: Identify automation opportunities to streamline Amazon Connect operations. Design and implement AI-driven enhancements for call routing, sentiment analysis, and chatbots. Integrate third-party automation tools and AI models for intelligent ticketing and incident classification. Collaborate with NOC teams and developers to optimize IVR workflows and customer experience. Evaluate and recommend automation platforms, RPA (Robotic Process Automation), and AI...