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Enhancements & Automation Lead Alaric Ventures

5.0 - 10.0 years

12 - 15 Lacs

Mohali

Work from Office

Role Overview: The Enhancements & Automation Lead is responsible for driving AI-driven automation, optimizing workflows, and integrating intelligent solutions to improve the efficiency of Amazon Connect Managed Services. Key Responsibilities: Identify automation opportunities to streamline Amazon Connect operations. Design and implement AI-driven enhancements for call routing, sentiment analysis, and chatbots. Integrate third-party automation tools and AI models for intelligent ticketing and incident classification. Collaborate with NOC teams and developers to optimize IVR workflows and customer experience. Evaluate and recommend automation platforms, RPA (Robotic Process Automation), and AI frameworks . Develop custom scripts, serverless automation workflows, and self-healing mechanisms . Provide expert guidance on DevOps, CI/CD, and cloud automation best practices . Required Skills & Qualifications: 5+ years of experience in automation, AI/ML, or cloud-based service optimization . Hands-on experience with AWS Lambda, AI/ML services, Python, and API integrations . Strong understanding of RPA, low-code/no-code automation tools, and workflow orchestration . Proficiency in Amazon Connect architecture, IVR scripting, and customer interaction analytics . AWS certifications in Machine Learning or DevOps are highly preferred

Posted 1 month ago

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Alaric Ventures logo
Enhancements & Automation Lead Alaric Ventures

5.0 - 10.0 years

12 - 15 Lacs

Chandigarh

Work from Office

Role Overview: The Enhancements & Automation Lead is responsible for driving AI-driven automation, optimizing workflows, and integrating intelligent solutions to improve the efficiency of Amazon Connect Managed Services. Key Responsibilities: Identify automation opportunities to streamline Amazon Connect operations. Design and implement AI-driven enhancements for call routing, sentiment analysis, and chatbots. Integrate third-party automation tools and AI models for intelligent ticketing and incident classification. Collaborate with NOC teams and developers to optimize IVR workflows and customer experience. Evaluate and recommend automation platforms, RPA (Robotic Process Automation), and AI frameworks . Develop custom scripts, serverless automation workflows, and self-healing mechanisms . Provide expert guidance on DevOps, CI/CD, and cloud automation best practices . Required Skills & Qualifications: 5+ years of experience in automation, AI/ML, or cloud-based service optimization . Hands-on experience with AWS Lambda, AI/ML services, Python, and API integrations . Strong understanding of RPA, low-code/no-code automation tools, and workflow orchestration . Proficiency in Amazon Connect architecture, IVR scripting, and customer interaction analytics . AWS certifications in Machine Learning or DevOps are highly preferred

Posted 1 month ago

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